Graf takes Helm of Operations for Vanguard Claims Administration, Leads Rollout of Service Expansion

Graf takes Helm of Operations for Vanguard Claims Administration, Leads Rollout of Service Expansion
Posted on: September 9, 2017

(Woodbury, New Jersey ) Paul J. Graf, AIC, has joined Vanguard Claims Administration, Inc. (Vanguard), as vice president of operations. With more than 27 years of multi-line claims management experience in the property and casualty insurance industry, Graf will oversee the daily operations of both Vanguard and the Vanguard Adjusters Group, Inc.

In addition, he will be responsible for expanding Independent Adjuster operations into the Central Eastern Region*, increasing capacity for TPA services in both the domestic and international Lloyd’s marketplace, as well as launching Vanguard Recovery Services – a new entity providing unique and highly successful Subrogation recovery services.

“Over the past 12 years, Vanguard has experienced significant growth within our TPA operations for the Lloyd’s market,” said Robert Gilliam, Vanguard president. “Adding Paul to our senior management team provides a depth of talent and character that strengthens our ability to meet, and ultimately exceed, the level of customer service standards that have become synonymous with the Vanguard name.”

Gilliam believes Graf’s management of CAT responses, both regionally and nationally, and his strong network of talented TPA and IA examiners, perfectly complement the core services offered by Vanguard. “Paul’s hands-on experience with arbitration/mediation, litigation support, subrogation management and even fraud/SIU controls has helped enable Vanguard to take our service offerings to the next level,” he said.

Other administrative experience that Graf will be able to leverage for Vanguard clients includes: automobile/motor truck cargo coverages, workers’ compensation, auto material damage, errors and omissions, CAT claims management and professional liability coverages.

Graf is a member of the Richmond State Claims Association (former president) and the incoming president for the Virginia State Claims Association. In addition, he is the current northeastern regional vice president and national education chairman for the National Association of Independent Insurance Adjusters (NAIIA). Graf also is actively involved with the National Association of Subrogation Professionals (NASP), Kids’ Chance of Virginia Board of Directors, the Virginia Self-Insured Association (VSIA) and the Virginia Public Risk Insurance Management Association (VAPRIMA).

Prior to joining Vanguard, Graf served as the senior vice president of a regional claims management firm that provided third party administrator, subrogation recovery, independent field adjustment and litigation management services. He also filled the role of regional claims manager for Utica National Insurance Company, where he led the regional workers’ compensation, auto/general liability, material damage, property/E&O and professional liability claims activities.

About Vanguard

Vanguard Claims Administration, Inc., is a claims administration provider for varying insurance coverages, including Commercial and Residential Property, Commercial and Residential General Liability, Commercial Automobile (First and Third Party) and Inland Marine Exposure. Vanguard provides services in the New England, Mid Atlantic, Coastal Carolina, Midwest and Texas territories. For more information, visit


* Central Eastern Region: Maryland, Virginia, West Virginia, North Carolina, South Carolina, Kentucky and Tennessee. 

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