Unexpected complications. Innovative solutions.

Unexpected complications. Innovative solutions.

Posted on: July 13, 2017

While our Vanguard team assisted clients both as a TPA and an independent adjuster in Louisiana and Texas, our critical response to Hurricane Katrina was elsewhere—namely, Long Island, New York.

Because all of the media’s attention was understandably focused on New Orleans, few resources were available to follow the storms’ path of destruction north. So, with little governmental support and an industry almost solely occupied elsewhere, Vanguard poured our efforts into administering both wind and flood losses from the Rockaways to Montauk Point.

Operating under Vanguard’s proprietary CAT Response Plan, our personnel worked tirelessly and continuously for months administering and adjusting thousands of losses and bringing comfort and closure to insureds’ suffering “below the radar.” Our flexibility and commitment were an absolute requirement as we were determined to see every loss fully paid and closed before we called the job done. It just goes to show that our commitment to our clients and their insureds is absolute.