Success stories - Vanguard Claims Administration, Inc.

Success stories

Vanguard Named One of America’s Most Successful Companies

Inc. Magazine’s annual guide to the fastest-growing privately held companies includes Vanguard for impressive three-year revenue growth.

Inc. Magazine announced this month that Vanguard Claims Administration has been recognized as one of the nation’s fastest-growing private companies on its annual Inc. 500 list – a prestigious ranking of successful companies within the independent small business segment.

Vanguard’s revenue growth between 2015 and 2018 was 84 percent, with a quarter of those earnings coming from outside of the U.S. Since 2015, Vanguard has grown from 25 employees to a total of 80 today.

“Our model has never been complicated,” says Robert Gilliam, Vanguard Claims Administration’s president. “We strive to provide industry best claims services for all our clients and to do it at a fair price. Though it may not be complicated to understand, achieving that goal is another story altogether.”

The 2019 Inc. 5000 ranks companies by overall revenue growth over a three-year period. To qualify, companies must:

  • Be privately-owned, based in the U.S. and independent
  • Have been founded and generating revenue by March 31st, 2015
  • Have generated at least $100,000 in revenue in 2015
  • Have generated at least $2 million in revenue in 2018


Vanguard was founded in 1997 and provides customized claims adjustment solutions through a unique program model that clients describe as the most effective claims administration in the industry.

“Our success is entirely the result of a growing team of professionals who care deeply about their clients and their industry,” Gilliam says. “I could not be prouder of the unique and innovative results our team is delivering to each one of our dedicated clients.”

Complete results of the Inc. 5000 can be found at

Our work begins even before a claim occurs.

“How can we help?” is a question we ask our clients regularly. A few years ago, in answer to that question, one of our clients shared their desire to introduce a new coverage line into a highly populated state. Although the client’s idea was solid, they lacked the network to guide the proposal through the Department of Insurance and other regulatory authorities.

That’s when we stepped in on their behalf, identifying compliance counsel, tapping policy creation experts and retaining Statehouse lobbyists. Ultimately, Vanguard also wrote large portions of the policy, conducting multiple meetings with state officials and shepherding the program through the due diligence and approval stages.

The Vanguard team’s complete immersion into the creation of the program, and the new line of authority, allowed the client’s idea to become an approved and active program. Our deep network of insurance professionals on staff and our connections to a breadth of industry-leading experts, has enabled Vanguard to establish a reputation for solving problems both in London and in the U.S. It’s what we do—and we do it every day.

Unexpected complications. Innovative solutions.

In recent years, Lloyd’s of London has been required to increase the scope of the Management Information (MI) data it collects. In turn, the compliance process for TPAs and Wholesalers has become more difficult. Vanguard understood the realities of the new regulations and invested significant resources to update facilities and software to comply, and ultimately, excel in managing data.

While our Vanguard team assisted clients both as a TPA and an independent adjuster in Louisiana and Texas, our critical response to Hurricane Katrina was elsewhere—namely, Long Island, New York.

Because all of the media’s attention was understandably focused on New Orleans, few resources were available to follow the storms’ path of destruction north. So, with little governmental support and an industry almost solely occupied elsewhere, Vanguard poured our efforts into administering both wind and flood losses from the Rockaways to Montauk Point.

Operating under Vanguard’s proprietary CAT Response Plan, our personnel worked tirelessly and continuously for months administering and adjusting thousands of losses and bringing comfort and closure to insureds’ suffering “below the radar.” Our flexibility and commitment were an absolute requirement as we were determined to see every loss fully paid and closed before we called the job done. It just goes to show that our commitment to our clients and their insureds is absolute.