Every claim counts.

We take care of claims. So you can take care of business.

At Vanguard, we do more than handle claims, we come through for our customers’ customers every day. It’s how we build relationships that work. And it’s one of the ways we help our customers grow their businesses as well. By being dependable, prompt, accurate and just plain fair. Our partners respect that. And we respect our partners.

More than responsive, we’re relentlessly reliable.

When you have a question, we answer it. If you have a concern, we address it. If you have a request, we make it happen. Our relationship is defined by the way we stay in touch through phone calls, email replies and face-to-face visits. Our quick responses to your requests enable uninterrupted handling of claims and faster resolutions. And that’s always the right answer.

about our services
We live by our values. And we value our clients.

As a family-owned business we don’t consider our work a job — it’s our duty. So when we make a promise, we deliver. We approach each claim with an open mind and strive to do what’s fair for everyone, making sure you only pay the claims you should. We work hard and bill fairly. Because, simply put, our goal is to make our clients and partners look good.

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Claims are complex. The way you handle them, doesn’t have to be.

While claims used to be a small part of your business, technology and managing information has made it a specialized skill that takes time away from building your book of clients. We embrace technology to ensure worry-free claims administration and help clients and their insureds achieve the best possible outcomes. Through report customization, data analysis and stringent file diary maintenance we handle claims efficiently so you can get back to doing what you do best.

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Success Story

August 28, 2005, Hurricane Katrina devastated New Orleans and surrounding areas. Find out how we provided critical response in an unlikely location — namely Long Island, New York.

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Want to hear our take on recent industry news? Interested in our latest innovative idea? Stay up to date with our team on the Blog.

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